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Kofax

MarkView Installer - The version returned [Temporary] by the JMX call does not have the right format when installing on Weblogic

Summary

5376

Applies To

  • ERP System: ( Oracle, SAP )
  • MarkView Version: (All Versions)
  • Application Server (Web Logic)

Behavior

  • The installation fails. The following error is seen in the FATAL com.markview.installer.Installer Type Error while running installer
    com.markview.installer.InstallerException:
    One or more environmental dependencies did not pass.
    Dependency of type J2EEASDependency for the selected product(s) FAILED with the following exception:
    The version returned [Temporary] by the JMX call does not have the right format. At least one dot is expected.

Known Causes

This is related to SPR00098689. Temporary patches in web logic can cause the installer to fail.

Resolution

  • To detemine the patch that is causing the issue:
  • Log into the Web Logic server as the user who runs Web Logic
  • Navigate to the domain directory where MarkView is being deployed
  • Run the following two commands
    • source setDomainEnv.sh
    • java weblogic.version
  • In the version output get the name of the temporary patch. For example, the below indicates the temporary patch is 13583825:
    • WebLogic Server Temporary Patch for 13583235
  • Back out the patch
  • Run the installer
  • Once the installation is complete you can reapply the patch

Keywords: jmx, web logic, web-logic