MarkView KIC Integration - What diagnostic steps should I follow and what information should I gather when there is an issue with MarkView KIC Integration?
Summary
20260
Applies To
- Kofax Import Connector: 2.2 and above
- MarkView 7.1 and Above
Overview
- KIC integrates with MarkView to allow for importing of invoices, that are emailed into the system. It also allows for polling of a Windows Folder to import documents that are dropped into the folder. Files can be in any of the KIC supported formats (See the KIC Documentation for a list of formats.)
Troubleshooting Steps
General Troubleshooting Steps:
- Ensure that the two KIC Services are running (KIC - Electronic Documents, and Kofax Message Connector)
- Review the KIC Monitor For any errors.
Common Issues:
Logging
Log File Location
- File location:
- C:\Documents and Settings\All Users\Application Data\Kofax\KIC-ED (Windows Server 2003 and Windows XP)
- C:\ProgramData\Kofax\KIC-ED (Windows Server 2008, Windows Vista and later)
- File name: MC_00X.log and KIC_ED_Connector-0000.log, KIC_ED_Connector-Master.log
Keywords: KIC, MarkView, MV, import connector, import, message connector, email, storage.bin