MarkView KIC Integration - What diagnostic steps should I follow and what information should I gather when there is an issue with MarkView KIC Integration?

Applies To

• Kofax Import Connector: 2.2 and above
• MarkView 7.1 and Above

Overview

• KIC integrates with MarkView to allow for importing of invoices, that are emailed into the system. It also allows for polling of a Windows Folder to import documents that are dropped into the folder. Files can be in any of the KIC supported formats (See the KIC Documentation for a list of formats.)

Troubleshooting Steps

General Troubleshooting Steps:

• Ensure that the two KIC Services are running (KIC - Electronic Documents, and Kofax Message Connector)
• Review the KIC Monitor For any errors.

Common Issues:

• Emails are not being picked up - Polling Cancelled, Storage Full.

Logging

Log File Location

• File location:
  • C:\Documents and Settings\All Users\Application Data\Kofax\KIC-ED (Windows Server 2003 and Windows XP)
  • C:\ProgramData\Kofax\KIC-ED (Windows Server 2008, Windows Vista and later)
• File name: MC_00X.log and KIC_ED_Connector-0000.log, KIC_ED_Connector-Master.log