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Kofax

MarkView All Components – KTM Validation error - 'Invalid UserID' or 'Array lower bound is larger than upper bound'

Summary

13575

Applies To

  • ERP System: All
  • MarkView Version: All

Behavior

  • When scanning documents in Kofax Capture or during a KTM Validation one of the following errors appear.
    • ORA-20104: Invalid UserID: XYZ
    • ORA-06512: at "MARKVIEW.MVAPI_SCAN". Line 178
    • Array lower bound is larger than upper bound.

Known Causes

  • The user has been end-dated in the ERP (i.e. Oracle Apps).
  • The user has been end-dated in MarkView.
  • The user no longer belongs to the MarkView ‘SCAN USERS’ group.

Resolution

  • Re-enable the user in both the ERP and MarkView
    1. Confirm the user is not end-dated in the ERP (i.e. Oracle Apps)
    2. Confirm the user is not end-dated in MarkView
      • On MarkView Home -> Administration -> MarkView Administration -> Details (next to the User ID)
      • Then remove the disable date or set it to a date in the future.
    3. Confirm the user is a member of the 'SCAN USERS' group
      • On MarkView Home -> Administration -> MarkView Administration -> Details (next to the User ID) -> User Group Assignments
      • Then filter the groups on %SCAN%.
      • If the user is not a member of the 'SCAN USERS' group then click on 'Add' the group and add the 'SCAN USERS' group
  • If the issue persists then
    • Create a MarkView Support Case
    • Mention you are following this Article
    • Attach the user Roles and groups of the affected users
      • From MarkView Home -> Support -> User Roles and Groups Search
    • Attach the user Roles and groups of a non-affected with a similar role
      • Ideally a team member that is not having the issue.
      • Attach screenshots of the Kofax Capture ‘User Profiles’ for the users having the issue.
      • From Kofax Capture Module Administration

Keywords: Array, lower bound, Invalid UserID, KTM Validation

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