Question / Problem:
Batches with 0 pages go to Quality Control with the following error:
ORA-20101: This document does not have a cover page, and no Document Type is specified
Answer / Solution:
All batches exporting to MarkView must have at least 1 page. If a batch doesn't have at least one page, this would be the expected behavior. The batch should be deleted and re-sent with an attachment containing pages.
To help prevent this issue from happening, KIC could be configured to ignore messages that do not contain attachments.
Go to KCPlugin > Destination > Advanced Conversion and Import > Document Conversion Options > 'Skip converting files with size(in bytes) less than'. Enter a value of '1'.
Under Import Options >'Skip importing files with size(in bytes) less than', enter a value of '1'.
Additionally, under the Additional settings tab, you have the option to modify the Error handling & Document conversion errors sections.
Error handling >Handling of partially imported or incomplete messages: This can be set to Import message, reject message, or import message and send to QC.
Document conversion errors > Send batch to Quality Control if document conversion fails (this box can be checked).
- As always, Kofax Technical Support recommends testing in Non-Production environments prior to making any changes to Production.
- It is possible for other sources, such as third party monitoring software, to delete images mid-batch-creation, which could also result with the 0 pages condition.
|MarkView for Oracle||9.1+|