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Batches with 0 pages go to Quality Control with error : ORA-20101: This document does not have a cover page, and no Document Type is specified

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Question / Problem: 

Batches with 0 pages go to Quality Control with the following error:

ORA-20101: This document does not have a cover page, and no Document Type is specified

Answer / Solution: 

All batches exporting to MarkView must have at least 1 page. If a batch doesn't have at least one page, this would be the expected behavior. The batch should be deleted and re-sent with an attachment containing pages. 

To help prevent this issue from happening, KIC could be configured to ignore messages that do not contain attachments.

Go to KCPlugin > Destination > Advanced Conversion and Import > Document Conversion Options > 'Skip converting files with size(in bytes) less than'. Enter a value of '1'.  

Under Import Options >'Skip importing files with size(in bytes) less than', enter a value of '1'.

 

Additionally, under the Additional settings tab, you have the option to modify the Error handling & Document conversion errors sections.

Error handling >Handling of partially imported or incomplete messages: This can be set to Import message, reject message, or import message and send to QC. 

Document conversion errors > Send batch to Quality Control if document conversion fails (this box can be checked).

mv_kic_b.PNGmv_kic_a.PNG

 

NOTES:

  • As always, Kofax Technical Support recommends testing in Non-Production environments prior to making any changes to Production. 
  • It is possible for other sources, such as third party monitoring software, to delete images mid-batch-creation, which could also result with the 0 pages condition. 
  • Applies to:  

Product Version
MarkView for Oracle 9.1+ 

 

 

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