Kofax Capture Batch Manager takes a long time to process MarkView captured images via KIC

Applies To

• ERP System: MarkView for Oracle
• MarkView Version: 9.1+

Behavior

• Kofax Batch Manager takes a long time to process captured documents.
• Batches, particularly those captured by mobile phones, are stuck in waiting stage.

Known Cause

• The captured images are oversized.
• VRS is not enabled in KIC (Kofax Import Connector) or you have not purchased a license for it.

Resolution

• Confirm KIC Destination Configuration Settings: 
  • Go to KC Administration > Electronic Documents > Configuration > Select the Destination > Click Edit Destination > Import Settings.
  • Change the “Scale To” option to 'Letter' 
  • In the "Convert To" settings, select TIF.
  • Save changes, then restart the KIC services and try again.
    • MarkView expects black & white tiff files that are no more than 300dpi. 
• Confirm VRS License: 
  • Make sure that you have a license to use VRS for KIC (To check the license : Go to Start Menu --
  • >Program Files -->Kofax Capture -->License Utility application (KIC - VRS will need to be listed).
  • Go to KC Administration > Electronic Documents > Configuration > Select the Destination > Click Edit Destination > Import Settings.
  • Ensure that "VRS all images" is selected in the VRS dropdown and select the "Apply VRS to PDF files" checkbox. Save changes, restart the KIC services and try again.

Keywords: KIC, Images, Mobile, PDF, Scale to