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MarkView Process Mail Gateway for Windows - You may encounter issues specifying MAPI as Inbound protocol and you may receive Error 5 when mail is queued up and polling interval is small - SUPERCEDED by patch 5.5.2.3; see Answer 992

Summary

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When running MarkView Process Mail Gateway for Windows, some sites have encountered the following two issues:

  • Problems?specifying MAPI as Inbound protocol
  • Error 5 when mail is queued up and polling interval is small?

How do you fix these issues?

These are known issues and Kofax has created the following patch:

  • MarkView Process Mail Gateway Patch 5.5.2.1

The patch and installation instructions are attached to this Article.

This patch has been superseded by MarkView Process Mail Gateway Patch 5.5.2.3. Please see Article Number 000004078 - MarkView Process Mail Gateway for Windows - You may encounter issues specifying MAPI as Inbound protocol and you may receive multiple Error 5 messages for details. However, more importantly, this patch has also been superseded by the 5.10.1 patch set. In other words, if you apply the 5.10.1 patch set, you do not need to apply MarkView Process Mail Gateway Patch 5.5.2.1 or 5.5.2.3.

Keywords: 2125, 21890, patch, SF, 5.5.2.1