MarkView Mobile Viewer - Please check your network connection when saving a comment.
Summary
12536
Applies To
- ERP System: All
- MarkView Version: 8.1.0.1 and higher
Behavior
- After entering a comment with a double quote ( " ) character in the MarkView Mobile Viewer the end user will be presented with the following error message:
Please check your network connection - Additionally when this error occurs the following information can be found in the log file:
Request denied due to content. The following information has been extracted from the Request: Remote User: null...
Known Causes
- This issue occurs as a result of a known issue where the double quote character ( " ) cannot be used in the comments section of the Mobile Viewer ( Issue Number: 565035)
Resolution
- Users using the MarkView Mobile Viewer should not use the double quote ( " ) character when entering comments.
- The MarkView Product Development team is reviewing this for a product fix in a future release of the product.
Keywords: Mobile Viewer