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Kofax

MarkView Oracle Integration - Duplicate Images are attached when using GetNext button on Invoice Workbench

Summary

4311

Applies To

  • ERP System: ( Oracle )
  • MarkView Version: (All Versions.)

Behavior

  • When clicking the GetNext button, an error is received stating that the invoice is not currently associated with an invoice. If "OK" is clicked, the user can finish entering the invoice and attaching the document, but the same image is attached twice

Known Causes

  • In general, if there is unexpected behavior with MarkView integrations to Oracle forms the, source for the affected form should be closely examined to be sure the integrations for the form are done exactly as documented in the "Installing the MarkView System" guide. In this specific case though, the error seen while working in the Invoice Workbench is actually likely to be due to incorrect customizations in custom.pll.

Resolution

  • The following statement should occur once in the event procedure in custom.pll:
    mvoa_util.event (event_name);
    If this statement actually occurs twice, the document will be attached to the invoice twice.

Keywords: sfxinwkb