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What to do when there is a problem with a customization or you want to add or update a customization

Article # 3029174 - Page views: 195

Issue

A problem has been encountered with a customization or you are looking to update/modify/enhance a customization. How can this be resolved?

Solution

Customizations, even if delivered by Kofax Professional Services, are not part of standard Kofax support. If you are looking to modify a customization, or if you encounter a problem with an existing customization, and you require Kofax assistance to address it, you would need to contact Kofax Professional Services to request an engagement.

Kofax Technical Support would be unable to comment on or assist with customization related issues.

Details on Kofax Professional Services are available here: https://www.kofax.com/professional-services

Level of Complexity

Easy

Applies to

Product Version Build Environment Hardware
All Kofax Products        

 

 

Article # 3029174
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