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What to do when there is a problem with a customization or you want to add or update a customization

Article # 3029174 - Page views: 195


A problem has been encountered with a customization or you are looking to update/modify/enhance a customization. How can this be resolved?


Customizations, even if delivered by Kofax Professional Services, are not part of standard Kofax support. If you are looking to modify a customization, or if you encounter a problem with an existing customization, and you require Kofax assistance to address it, you would need to contact Kofax Professional Services to request an engagement.

Kofax Technical Support would be unable to comment on or assist with customization related issues.

Details on Kofax Professional Services are available here:

Level of Complexity


Applies to

Product Version Build Environment Hardware
All Kofax Products        



Article # 3029174
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