Events Not Processing Due to Job Queue Processes Setting

Applies To

• ERP System: All 
• MarkView Version: All

Behavior

• One or several Process Managers are not processing events.
• Events are taking a long time to process.
  • Both behaviors may lead to notifications being sent at incorrect times (i.e. late)
• The number of Pending Events reported in MarkView's System Status is increasing
  • As seen in MarkView Home -> Support -> MarkView System Status.
• A DBMS Jobs that are normally running is not broken
  • On MarkView Home -> Support -> Database Job Administration the last run is different from expected
  • The ‘Broken’ column is set to ‘No’

Known Causes

• The number of DBMS jobs running on the database has increased
  • The new DBMS jobs may not be MarkView-related
• The job_queue_processes parameter in v$parameter is too small
  • The database will process as many jobs as indicated in the job_queue_processes; the rest of the DBMS jobs (MarkView or not) will be queued.
• Support Tools >DBMS Jobs will highlight in red when the number of job queue processes is too small and needs to be increased by your DBA. 

Resolution

• The job_queue_processes parameter needs to be large enough to cater for the Database DBMS jobs – some of which will be MarkView.
• Check the value of the job_queue_processes parameter in Support Tools >DBMS Jobs (or v$parameter). 
  • On MarkView Home -> Support -> Database Jobs see the current value listed towards the top of the screen
  • It should also say how many MarkView DBMS job you have
  • It does not indicate how many other non-MarkView DBMS jobs you have - your DBA has to confirm that so the number to which you increase is correctly high enough. 

Note: If the value is not listed then please use script to find the value:

• select * from v$parameter where name = 'job_queue_processes';
• If the value is too low then please request the DBA team to increase the value.
  • We typically recommend 25 or higher. 
  • Please confirm the value against other working environment to confirm the expected value.
  • The DBA Team will be familiar with the process to change the value.
    • Example to set the parameter to 25 jobs:
    • alter system set job_queue_processes= 25;
    • commit;
  • Increasing the parameter will not automatically resolve the issue. It will allow more jobs to run simultaneously which in time should allow more DBMS jobs to process events.