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MarkView SAP Integration - Invoice can route to the incorrect Resolution queue in MarkView for SAP 6.X

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Question / Problem: 

MarkView SAP Integration - Invoice can route to the incorrect Resolution queue in MarkView for SAP 6.X

Answer / Solution: 

If a blocking reason is applied to an invoice, that invoice can route incorrectly to the AP Resolution instead of correctly routing to the Purchasing Resolution or Receiving Resolution queues.

One of the reasons this issue can occur is because there is a space missing at the end of a blocking reason message. This is a known issue (28504) and is scheduled to be fixed in a future release.

To resolve, run the following SQL statement in the MarkView database schema:

update mv_message_text_tl set translated_text = 'Blocking reason: ' where translated_text = 'Blocking reason:';

commit;

Applies to:  

Product Version Category
MarkView for SAP 6.x Integration

 

Author:  Aidan Sullivan

8/6/2019 - Copied from CRM