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Kofax

MarkView Scan - Error 20127; 20013 While Trying To Scan

Summary

3853

Applies To

  • ERP System: All
  • MarkView Version: 6.4 and earlier

Behavior

  • The following errors maybe encountered in MarkView Scan while trying to scan:
    • 20127: Error 20127 occured while selecting device
    • 20013: Error during hide auto scan procedure

Known Causes

  • Error 20127 indicates a problem with the scan card.

Resolution

  • Steps to take to resolve the issue.

Follow the steps in Article 226 - MarkView Scan reset guide.

Keywords: 20127, 20013