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Kofax

MarkView Scan - New Hardware Found after connecting scanner in MarkView Scan installation

Summary

3707

Applies To

  • ERP System: All
  • MarkView Version: 6.4 and earlier

Behavior

  • The Found New Hardware Wizard appears every time Windows loads, prompting for a driver for the scanner. How can Windows be prevented from launching the Found New Hardware Wizard when the machine is rebooted?

Known Causes

  • Under most Windows Operating Systems, excluding Windows NT 4.0, Windows will launch the Found New Hardware Wizard when the system detects a new device.
  • The wizard requires an INF file or driver to be installed in order to complete the installation of the device.

Resolution

  • In order to prevent Windows from launching the Found New Hardware Wizard for the scanner upon every reboot, you will need to step through the installation wizard, disabling the scanner.
  • Kofax does not require that a driver be installed on the hardware level for any scanner. When the wizard appears, simply choose next through the wizard until the screen with the Finish button is displayed.
  • The window should indicate that no driver was found, and that Windows will disable the device. When this is displayed, simply choose Finish.
  • The scanner will then appear under Other Devices in the Device Manager, without any further prompting for a driver.

Keywords: install