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Kofax

MarkView Scan - Scanned images appear in mosaic pattern

Summary

3961

Applies To

  • ERP System: All
  • MarkView Version: 6.4 and earlier

Behavior

  • When scanning with Kodak i200 series scanners, some images may appear on screen in a mosaic pattern.
  • For example, the images may appear as if someone cut the image into pieces, then attached the pieces back together again.

Known Causes

  • This has been identified as an issue with the Scanner firmware.

Resolution

  • To correct the issue, take one or more of the following steps:
    1. Upgrade the scanner firmware.
    2. If upgrading the scanner firmware does not resolve the problem, uninstall the firmware and reinstall new firmware.
  • For questions or assistance with upgrading, uninstalling or reinstalling scanner firmware, please contact you Kodak support vendor.
  • mvscan.bmp

Keywords: mosaic, mangled, distorted, patchwork quilt