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Kofax

MarkView Scan - We are receiving an error while trying to view an image: CImage exception: Decompression error

Summary

3940

Applies To

  • ERP System: ( Oracle, SAP, Peoplesoft)
  • MarkView Version: (Markview 6.4 or below using Markview Scan.)

Behavior

  • When attempting to open an image that came in through Markview Scan you recieve the following error:
    An error occurred to paint the page. CImage exception: Decompression error -VD error code = 11037 -VD func: VuDrawImage -Calling func : Paint

Known Causes

  • Certain touch up features can cause this behavior

Resolution

  • Check within the MarkView Scan settings for the image touchup features that are enabled. This image corruption may occur due to the Destreak feature being used in conjunction with Black Border Removal.
  • The recommended action would be to deactivate the Destreak feature, which can be adjusted within the Scan menu option within MarkView Scan.

Keywords: viewer, desktop, web, enterprise, show image, compression, paint, VuDrawImage