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Kofax

MarkView SSI - Unable to submit an SSI (Self Service Invoice) request

Summary

13168

Applies To

  • ERP System: All
  • MarkView Version: All

Behavior

  • Unable to submit an SSI (Self Service Invoice) request and getting the error message below:
    [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN com.markview.ssi:285 - Handler execution resulted in exception
        java.lang.NullPointerException
        at com.markview.ssi.database.JdbcGetBarcodeUrl.execute(JdbcGetBarcodeUrl.java:54)
        at com.markview.ssi.model.ModelImpl.setBarcodeUrl(ModelImpl.java:3704)
        at com.markview.ssi.model.ModelImpl$$FastClassByCGLIB$$533a22b0.invoke(<generated>)
        at net.sf.cglib.proxy.MethodProxy.invoke(MethodProxy.java:149
        at org.springframework.aop.framework.Cglib2AopProxy$CglibMethodInvocation.invokeJoinpoint(Cglib2AopProxy.java:700).

Know Causes

  • Missing SSI document type or disabled.
  • SSI request ID is disabled or there are multiple records for it.

Resolution

  • Check Document Type:
    • Go to Markview Home > Administration > Markview Admin > Document Types > search for document types that has the keyword “SSI” , you should get four document types as follows:
      SSI CREDIT INVOICE SSI INVOICE
      SSI INVOICE FOLLOW UP SSI RENDERED INVOICE
    • Click on each and ensure that they are active by checking the disabled date.
  • Check Request ID:

Keywords: SSI, Barcode