Markview Self Service Invoice - Markview Self Service Invoice has encountered an error when generating follow up barcode

Applies To

Self Service Invoice on Markview for Oracle All versions

Behavior

• When generating a follow up barcode for Self Service Invoice users are seeing the following error message:
      "Self Service Invoice has generated an error. Please contact your system administrator"
• Reviewing the mvssi.log file, even with Trace log enabled does not show any errors.
• Going directly to the barcode url generated in the log EG ( http://rhebsr12.kofax.com:26000/ssi/...ay?requestId=1 ) works

Known Causes / Background

• This is related to Defect 1098834.
• When the SSI_FAX_NUMBER preference is created but no value is assigned this will cause this behavior.

Resolution / Answer

• Run the following queries to identify if the preference is set with an invalid value on the system or on the org level

  select *
  from MV_ORG_PREFERENCE
  where PREFERENCE_ID in
      (select PREFERENCE_ID
          from MV_PREFERENCE_DEFINITION
      where PREFERENCE_NAME = 'SSI_FAX_NUMBER');
  
  select *
  from MV_System_PREFERENCE
  where PREFERENCE_ID in
      (select PREFERENCE_ID
          from MV_PREFERENCE_DEFINITION
      where PREFERENCE_NAME = 'SSI_FAX_NUMBER');

• For each preference returned with a preference_value of an empty string you will need to delete the preference. This should be done in the Markview Admin using the steps below
  • Log into Markview Home as the Markview Administrator
  • Navigate to Administration -> Markview Admin
  • Click the preferences button
  • Click the details button next SSI_FAX_NUMBER
    • If the first query return row(s) that are blank click ORG Preferences tab
      • For each org returned click the details button next to that org. You will see blank line with a details button next to it. Click that details button and then click delete.
    • If the second query returns a row, click the System Preferences tab. Click the details button next to the blank line and click the delete button.

Keywords: self service invoice, self-service invoice