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MarkView Viewer - Browser opens but immediately closes when attempting to view images in MarkView For SAP via Attachment List - Display

Summary 

4128

Applies To

  • ERP System: SAP
  • MarkView Version: All versions

Behavior

  • When attempting to view an image associated with an invoice in MarkView For SAP (via Attachment List - Display), a browser session opens, but immediately closes, thus preventing images from being viewed.
        The URL of the page that the system is attempting to open is of the form:
        http://server.mycompany.com:7778/pls...howDoc?d=12345

Known Causes

  • When the MarkView Viewer is launched, either the Viewer is launched in a separate window or a control window is opened and this window will launch the Viewer. In either case, if the user's browser has pop-up blocking enabled, it will prevent the Viewer from launching.

Resolution

  • In order to allow the Viewer to launch, then pop-up blocking needs to be disabled for all servers from which a "ShowDoc" will be initiated.
    Based on our earlier example URL: http://server.mycompany.com:7778/pls...howDoc?d=12345, pop-up blocking can be disabled by browsing to http://server.mycompany.com:7778 and clicking the "Popups OK" option in the Toolbar.

Keywords: attachment list display