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MarkView Viewer - "Encountered an internal exception error (null pointer) while accessing the MarkView database."

Summary

3998

Applies To

  • ERP System: Oracle, SAP
  • MarkView Version: 6.x and higher.

Behavior

  • When attempting to view documents in the MarkView Viewer, users are encountering the following error message:
    "Encountered an internal exception error (null pointer) while accessing the MarkView database."

Known Causes

  • This error can be triggered when the user does not have the FLDDNLD privilege on the document type.

Resolution

  • The following privileges need to be granted to a group to which the MarkView user attempting to viewe the document belongs. This is accessed via MarkView Administration. The value for the privilege group authorization should be Y(es). The PRIVILEGE_CODE from MV_PRIVILEGE is given in parentheses.
    • MarkView Web Folder Download (FLDDNLD)
    • Access Documents {Y|N} (ACCESS)
    • Access Authorized Docs {Y|N} (AUTHORIZEDACCESSteps to take to resolve the issue.

Keywords: MarkView Viewer, MVEE, MVVEE, MVVWE, permissions, null pointer