MarkView Viewer - "Encountered an internal exception error (null pointer) while accessing the MarkView database."

ERP System: Oracle, SAP
MarkView Version: 6.x and higher.

3998

Article # 304509 - Page views: 89

Summary

3998

When attempting to view documents in the MarkView Viewer, users are encountering the following error message:
```
"Encountered an internal exception error (null pointer) while accessing the MarkView database."
```

This error can be triggered when the user does not have the FLDDNLD privilege on the document type.

The following privileges need to be granted to a group to which the MarkView user attempting to viewe the document belongs. This is accessed via MarkView Administration. The value for the privilege group authorization should be Y(es). The PRIVILEGE_CODE from MV_PRIVILEGE is given in parentheses.
- MarkView Web Folder Download (FLDDNLD)
- Access Documents {Y|N} (ACCESS)
- Access Authorized Docs {Y|N} (AUTHORIZEDACCESSteps to take to resolve the issue.

Keywords: MarkView Viewer, MVEE, MVVEE, MVVWE, permissions, null pointer