MarkView Viewer - "Encountered an internal exception error (null pointer) while accessing the MarkView database."
3998
Summary
3998
Applies To
- ERP System: Oracle, SAP
- MarkView Version: 6.x and higher.
Behavior
- When attempting to view documents in the MarkView Viewer, users are encountering the following error message:
"Encountered an internal exception error (null pointer) while accessing the MarkView database."
Known Causes
- This error can be triggered when the user does not have the FLDDNLD privilege on the document type.
Resolution
- The following privileges need to be granted to a group to which the MarkView user attempting to viewe the document belongs. This is accessed via MarkView Administration. The value for the privilege group authorization should be Y(es). The PRIVILEGE_CODE from MV_PRIVILEGE is given in parentheses.
- MarkView Web Folder Download (FLDDNLD)
- Access Documents {Y|N} (ACCESS)
- Access Authorized Docs {Y|N} (AUTHORIZEDACCESSteps to take to resolve the issue.
Keywords: MarkView Viewer, MVEE, MVVEE, MVVWE, permissions, null pointer