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Kofax

MarkView Viewer - Pop-up blockers prevent launching the MarkView Viewer.

Summary 

3728

Applies To

  • ERP System: All
  • MarkView Version: ALL

Behavior

  • We are pressing the "Show Image" button, but the MarkView Viewer does not launch. There is no control window either. Could this have to do with a pop-up blocker?

Known Causes

  • When the MarkView Viewer is launched, either the Viewer is launched in a separate window or a control window is opened and this window will launch the Viewer. Because of this, if the user's browser has pop-up blocking enabled, it will prevent the Viewer from launching.

Resolution

  • In order to allow the Viewer to launch, then pop-up blocking needs to be disabled for all servers from which a "Show Image" will be initiated. This could be the Oracle Apps Forms Server (for integration with the MarkView Viewer Web Edition) or the server where the MarkView PL/SQL DAD (usually an Oracle OAS \ Weblogic) has been installed.
  • Please also ensure the browser at the client pc accessing MarkView also has the pop-up blocker disabled.
  • In MarkView for Oracle environments when the system has been upgraded the Oracle Forms re-integration steps described in the installation or upgrade guide may also need to be completed.

Keywords: popup, block, control, window, browser, IE, NS, internet explorer, netscape, does not launch