MarkView Viewer – Printing or Emailing issues

ERP System: All
MarkView Version: 7.0 and later

Summary

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Users provide images (normally form expenses) captured using mobile devices such as mobile phone and the image format is not set correctly.
Some PDF images have inconsistent file format; often a page size of 200 inch x 200 inch (5 metres x 5 metres).
Images were imported into MarkView using KIC (Kofax Import Connector); but the page size was not set in KIC

To prevent the same issue for occurring in new images please set the KIC settings:
On KC Administration > Electronic Documents > Configuration > Select the email account from the bottom > Click Edit Destination > Import Settings > Change the (Scale To) value from Disabled to Letter.
Then restart the KIC services and re-test
To correct images already imported into MarkView
Copy the image from the DTM server, edit the image a described below (using a third party software) and then replace the original image in the DTM.
To edit the image(s)
- Locate the tif files for the image in the DTM
  - select * from mv_page_image_paths where document_id = &YourDocumentID;
- Backup the image to a local folder on your pc
- Open the image with a third party tool such as Irfanview (from http://www.irfanview.com)
  - Click on the menu option of Image -> Resize/Resample
  - Click on the menu option File -> Save As; set the Compression to CCITT Fax 4.
- Replace the original image with the modified one in the DTM (ensuring the file has the same name as before the changes).
Set up KIC to use VRS
- VRS can be set on KIC - a different VRS license will be required.
- VRS will then correct a number of issues on the imported images; in the same fashion as images imported via Kofax Capture.

Keywords: Viewer, Printing, e-mail, email, KIC, Blank