Some Viewer sections are blank or missing or display a blank page
13241
Summary
Applies To
- ERP System: All
- MarkView Version: 7.0 and later
Behavior
- Some browser display the image; but some missing sections (Firefox)
- Some browser versions display a blank page (IE 9 or later)
- The most commonly affected sections are those related to the document details from the ERP (i.e. top-left corner with the document details and the details sections displayed below the image).
- The issue may be affecting images from some Organizations but not others.
- The issue may be affecting only some users. The Admin user is NOT affected.
- The viewer log contains the following message:
The requested document was not found due to an ERP system error and therefore details are unavailable.
Known Causes
This can be caused by a misconfiguration of the Accounting Detail Mappings
Resolution
- Re-map the Accounting Detail Mappings to the correct Responsibility
- The following query will display the current mappings:
select t.tool_name_unq, o.org_name, r.responsibility_name
from mverp_dfm_tool_org dto,
mvt_org o, mv_tool_tab t, fnd_responsibility_tl r
where dto.org_id = o.org_id and dto.tool_id = t.tool_id
and dto.responsibility_id = r.responsibility_id - Re-map the Accounting details:
On MarkView Home -> Administration -> Module Admin -> Organizations -> Configuration (next to the corresponding Organization) -> Accounting Detail Mappings
- The following query will display the current mappings:
Keywords: Viewer, blank, missing, Detail Section, Accounting Detail Mappings, found due to an ERP , The requested document was not found due to an ERP system error and therefore details are unavailable