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Kofax

MarkView Viewer - User attempting to view a MarkView document is prompted for a log in 3 times; but the document is not displayed and no error message is shown.

Summary

4758

Applies To

  • ERP System: ( Oracle, SAP, Peoplesoft)
  • MarkView Version: (All effected versions e.g. 6.x and above.)

Behavior

  • User is being prompted to log in 3 times, once they have logged in three times they see a blank screen.

Known Causes

  • This behavior is caused when the user has been end dated.

Resolution

  • Remove the end date from the user in Markview and in the ERP System.

Keywords: login