MarkView Viewer - Users Occassionally Seeing Blank Image in Kofax Markview 7x 3G Viewer

Applies To

• ERP System: ( Oracle, SAP )
• MarkView Version: (7x and Above)

Behavior

The user's will occassionally see a blank image when opening items with the 3G Viewer.

The viewer log will display the following error:

(self-tuning)'] ERROR com.markview.security.ui.XssFilter:78: - Error thrown while handling request.
org.springframework.web.util.NestedServletException: Hessian skeleton invocation failed; nested exception is com.caucho.hessian.io.IOExceptionWrapper: Socke
Java field: private byte[] com.markview.docserver.model.Image.bytes
Java field: private com.markview.docserver.model.Image com.markview.docserver.ui.PageRendition.image

Known Causes

This is a known issue SPR00080061 that impacts Microsoft Internet Explorer 7

Resolution

• The image will appear if the user resizes the browser window, or minimizes and then maximizes it.
• This only occurs in Internet Explorer 7, so upgrading to Microsoft Internet Explorer 8 will prevent this issue from occurring.