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Kofax

MarkView Viewer - "You do not have the necessary authorization to perform this action. Contact your system administrator"

Summary

5106

Applies To

  • ERP System: Oracle, SAP
  • MarkView Version: 7.0 and higher

Behavior

  • After upgrading to MarkView 7.0 or higher, an error is encountered when attempting to view MarkView documents. From Web Inquiry, Web Inbox, Process Monitor or Working Folder, as the Viewer window opens, an error similar to the following may be seen
    • You do not have the necessary authorization to perform this action. Contact your system administrator
  • In the Viewer debug log file and the docserver debug log file, a corresponding error similar to the following may be seen:
    • The <UserID> user is unauthorized to access document <DocID>

Known Causes

  • With the advent of MarkView 7.0, new Org permissions have been introduced.

Resolution

  • As a result of the new Org permissions structure, UserIDs (including the ADMIN UserID) may need to be added to new, org specific “MVERP-<OrgShortName>“ groups in order to successfully view images in the Viewer. These groups are created automatically by MarkView and the end user simply needs to be added to the correct group(s)

Keywords: You do not have the necessary authorization to perform this action"Contact your system administrator"user is unauthorized to access document