When taking the Entry Complete action on a PO Invoice in MarkView, the following message is displayed: This is PO Invoice.You must match the invoice to a PO before taking complete Entry action
Note: This same situation can also cause and item to move from the Receiving Resolution to AP resolution, if the PO is cancelled after the item reaches the Receiving Resolution queue.
This occurs when you have not matched the invoice to a PO in Oracle, or if you have matched the invoice to a Closed or Canceled PO in Oracle.
To confirm this is the case, simply review the Workitem History of the item (via the MarkView Support tools), and review the POMatchType property, if it says "NO MATCH" and is marked in red, then this is the cause of the issue.
You must match the invoice to a "active" PO in Oracle. Once you do, then you can proceed with the Entry Complete action.
Note: While Oracle may allow an invoice to be matched to a Closed or Canceled PO, MarkView does not currently support that. MarkView Enhancement Request 1641453 has been logged to request such functionality, and this will be evaluated for possible inclusion in a future release of MarkView.
Level of Complexity
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Article # 3032339