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Kofax

MarkView Viewer Express - Next and Previous Buttons Not Available in Web Inbox for some Users

Summary

4119

Applies To

  • ERP System: Oracle, SAP
  • MarkView Version: Version 6.x and earlier

Behavior

Some users do not have the Next and Previous buttons available when they view a work item in Express from the Web Inbox. They have multiple invoices in their inbox, but when they view the image, Express indicates "Invoice 1 of 1" and the Next and Previous buttons are greyed out.

Known Causes

This behavior may be caused by having too many records in a single Web Inbox page for the affected users.

The current code in the MVT_Web_Display package attempts to determine if the list of documents returned may exceed the total possible size of a URL. When the list of documents returned exceeds the total possible size of a URL, only the currently viewed document is displayed which effectively disables the Next and Previous Images, but prevents the user from getting an invalid URL.

Resolution

The resolution is to set a lower limit on the number of records displayed per page in a User's Web Inbox.

If the users were to set a value of 10 or 20, they will be able to page through the first 10 or 20 records and then go back to their Inbox to process the next set of records. Setting the number of records displayed per page may also help the remote user's performance as the system will not be retrieving as much data per call.

Keywords: next & previous, next/previous