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MarkView for SAP - Workitems route to the Workflow Administration Queue with ORA-20961: Invalid WorkItem Property: BatchGUID

Summary 

13512

Applies To

  • ERP System: SAP
  • MarkView Version: 8.0.0.11, 8.1.0.5, 8.2.0.5, 9.0.0.1

Behavior

  • After applying the 8.0.0.11, 8.1.0.5, 8.2.0.5, or 9.0.0.1 Fix Packs workitems that were processed through KTM are routing to the Workflow Administration queue with the following error message:
    ORA-20891: MVT_Document_Capture.PostCreateDocument: ORA-20961: Invalid WorkItem Property: BatchGUID

Known Causes

  • This is known issue ( 729267 ) that will be resolved in an upcoming Fix Pack. In the meantime please review the Resolution section below for a workaround which will prevent this from occurring.

Resolution

  1. Download the MarkView_workaround.zip file attached to the article.
  2. Navigate to the folder for your specific MarkView Fix Pack version.
  3. Copy the ocr-invoice.zip archive from that folder to the <MV_INSTALLER>/tools folder.
  4. Grant permissions to execute the file if running on a Linux/Unix Server.
  5. In the <MV_INSTALLER>/tools folder, run the “import-module.sh” (import-module.bat if running on Windows) script with arguments:
    ./import-module.sh <DBHOST> <DBPORT> <DBSID> <DB_MV_USER> <DB_MV_PASSWORD> ocr-invoice.zip ocr-invoice
    For example:
    ./import-module.sh rhsap60 1522 vis01 markview markview ocr-invoice.zip ocr-invoice
  6. The message below should appear:
    «The import module tool was successful. Please see the logs for more details».
  7. If the import was unsuccessful, please retrieve the log files from the <MV_INSTALLER>/log folder, and create a Support Ticket.

Keywords: Workitem