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Kofax Capture - ORA-20001 No rows in MV_PAGE table for document_id is showing in the manager logs for items coming in through Kofax Capture

Summary

Kofax Capture - Items coming in through capture are breaking the manager with ORA-20001. 5160

Applies To

  • ERP System: ( Oracle, SAP )
  • MarkView Version: (6.4 and above using Kofax Capture)

Behavior

  • When Images are coming in through capture the main manager is logging the following error
    ORA-20001: No rows in MV_PAGE table for document_id.
  • When you attempt to open the image in the Viewer you will receive:
    An Unexpected Error Has Occurred. Please Contact Your System Adminstrator.
  • Looking at the Work Item History's Document Info section you will see a Document Record with no page records associated with it.

Known Causes

This can occur if Preserve Folder is set in the Registry and the Temp directory is full.

Resolution

  • Clearing the temp directory and restarting the machine will resolve this.
  • To determine the temp directory that is used, do the following steps
    1. Open Start -> Control Panel -> Administrative Tools -> Services
    2. Right Click on the Kofax Export Connector Service.
    3. Click the Log On tab
    4. If the Log On is set to "Local Sytem Account" the temp directory will be under %SYSTEMROOT%\Temp
    5. If the Log On is set to a user, the temp directory will be that user's %TEMP% directory.
  • Once the files have been deleted from the Temp directory, restart the machine.
  • To prevent this issue from occurring - Preserve can be disabled. To do this the Preserve Folder can be removed from the Registry.
    1. Start -> Run -> Regedit
    2. Navigate the treeview to get to HKEY_LOCAL_MACHINE\SOFTWARE\Kofax Image Products\Ascent Capture\3.0
    3. Remove the KCEC Preserve Folder key

Keywords: ms, ms update