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Kofax

MarkView - Kofax Capture Batch Manager takes long time to process captured images entered via KIC

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Summary

13127

Applies To

  • ERP System: All
  • MarkView Version: All

Behavior

  • Kofax Batch Manager takes a long time to process captured documents.
  • Batches, particularly those captured by mobile phones, are stuck in waiting stage.

Known Cause

  • The captured images are oversize
  • VRS is not enabled in KIC (Kofax Import Connector) or you have not purchased a license for it.

Resolution

  • Check One
    • Go to KC Administration > Electronic Documents > Configuration > Select the Destination > Click Edit Destination > Import Settings.
    • Change the “Scale To” option to a value other than “Disabled”. For US documents, “Letter” would likely be the best setting.
    • In the "Convert To" settings, select TIF.
    • Save changes, then restart the KIC services and try again.
  • Check Two
    • Make sure that you have a license to use VRS for KIC (To check the license : Go to Start Menu --
    • >Program Files -->Kofax Capture -->License Utility application (KIC - VRS will need to be listed).
    • Go to KC Administration > Electronic Documents > Configuration > Select the Destination > Click Edit Destination > Import Settings.
    • Ensure that "VRS all images" is selected in the VRS dropdown and select the "Apply VRS to PDF files" checkbox. Save changes, restart the KIC services and try again.

Keywords: KIC, Images, Mobile, PDF, Scale to