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MarkView for Oracle - Unable to view images from Oracle Applications

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Article # 304290 - Page views: 171

Summary

3705

Applies To

  • ERP System: Oracle
  • MarkView Version: All Versions

Behavior

  • Viewing images from Process Monitor is successful, however when attempting to view an image from Oracle Applications the image does not appear and the URL seems
    http://0.62.8.59/

Known Causes

  • This issue can occur if the Kofax MarkView customization's are not in place in your Oracle Applications environment.

Resolution

  • The Kofax MarkView customization's may be missing for a number of reasons.
    • This is a new Installation in which they have never been added.
    • This is a new environment that did not previously have MarkView
    • An Oracle Applications patch was applied that overwrote the MarkView customizations.
  • In order to resolve this issue please ensure the MarkView customizations have been added into your MarkView environment per the instructions in the MarkView Installation Guide. In particular this issue is most often due to missing or incorrect FNDATTCH modifications.

Keywords: view-image