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SupplierExpress - What diagnostic steps should I follow and what information should I gather when there is an issue with SupplierExpress?

Summary

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Troubleshooting Login Issues:

SupplierExpress : Troubleshooting Login Issues

Troubleshooting Installation Issues:

  • Install will not start/complains about java version - Make sure you are using a 32bit JDK. Run a 'java - version' command from a command line to confirm.
  • An error message "Port already in use" shows up when entering the SupplierExpressAgent port number - this error message shows up because the port number that you supplied in the SupplierExpressAgent Port Number field is already used by another application. Please contact your System Administrator to find a free port through which the SupplierExpressAgent can listen for requests.
  • SupplierExpress Agent seems to start but the browser is unable to access the Agent home page. Open the supplierexpressinstalldir/log/saas-agent.log file and see the errors that have been generated. The common reasons for the Agent to not start could be a wrong username or password for the MarkView database or for the ERP database. If you don't see any errors in the log, make sure that the port number that you used to access the Agent is the same port number that you specified during Agent installation.
  • Not enough rights to run the Agent install script installagentservice.sh. The SupplierExpress Agent can only be installed as a service by a root user. If you are not logged in as the root user, please contact your System Administrator to obtain the root credentials. When you log in as root, you should be able to run installagentservice.sh.
  • ./installagentservice.sh: /bin/bash: bad interpreter: No such file or directory. This error will show up if you are executing the installagentservice.sh in a shell that is not bash shell. The system cannot find BASH to interpret the script and hence this problem. In order to fix this, you have to locate where bash is installed on your system. The command which bash will output the directory in which bash is installed (if bash is installed). The first line of installagentservice.sh and expressagent (found in the same directory) points to the directory in which bash is installed. If which bash yielded an output of /bin/shells/bash, replace the first line of the two scripts with the following:- #!/bin/shells/bash

(https://na1.salesforce.com/knowledge/publishing/articleOnlineDetail.apexp?id=kA130000000BDik)

Keywords: diag, info

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