Troubleshooting Outbound Emails from Viewer

Issue

Emails are not going out when users try to send from the Viewer. 

Cause

• Emails from the Viewer use the Viewer and Export functionality that is part of the Application Server modules and DB. 
  • Viewer logging is applicable for troubleshooting.

Solution

• REMINDER: Emailing from the MarkView Viewer does not go through the 170 MarkView Mail Gateway.
• Use Support Tools > Export Request Admin to examine export requests (emails sent out from Viewer) and errors. 
• Check MV Preferences: 
  • Export Admin Settings
    • ServletAddress
      • Correct protocol?
      • Correct server?
      • Correct port matching the protocol (http port for http and https port for https)? 
      • Correct ServerName, QueueName? 
      • ServletUserName is usually 'ADMIN'. 
        • Privileges for 'ADMIN' 

Level of Complexity 

Moderate

Applies to  

References