Optitrade Confirm is not getting updates back from CTM
If you can see trades in the Confirm UI that are awaiting updates from CTM for a long time and no activity is being recorded, check the below few things to ensure CTM connection is alive.
- Confirm CTM GW 3 service is running. Sometimes the service just needs a restart if it has been running for a long time.
- Check GW\CTMIN folder in Confirm installation directory. If the folder is empty this is a good sign and means messages are not stuck. If there are lots of messages / files in the CTMIN folder and they are increasing, this means updates are coming from Omgeo CTM but Confirm is unable to process them. Check the logs.
- Check ConfirmPlugin3.log and TRACE.3 log. If there are any login errors, machine ID might need a password update; for any connection errors check with Omgeo CTM if they are experiencing are any service degradation.
Level of Complexity
|Kofax Optitrade Confirm||5.6|
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