AP Essentials (formerly ReadSoft Online) Quick Links
Summary
This Article is intended to provide the information partners and customers support teams would use troubleshooting issues in their AP Essentials (formerly ReadSoft Online) accounts and environments.
AP Essentials (formerly ReadSoft Online) Product Documentation
Since AP Essentials (formerly ReadSoft Online) is a cloud service, the documentation and help is located on the same server. The help link can be found in the upper right corner of the production web page.
https://docs.readsoftonline.com/help...c_welcome.html
Details on Patches, Updates and Fixes
There are no list of patches and fixes. Since all have the same version there is no need for those. In the help documentation we have a "What's new" page that is updated after each deployment.
https://docs.readsoftonline.com/help...hat_s_new.html
Access to the Technical Support Diagnostic Tools developed by Kofax
There is a tool called Connect Diagnostic that is used to troubleshoot issues in the customer environment. This tool collects logs for AP Essentials (formerly ReadSoft Online) Connect, among other things.
https://knowledge.kofax.com/ReadSoft...agnostics_tool
Details on Migrating & Cloning Environments
There are no tools for cloning, but you can export and import users.
https://docs.readsoftonline.com/help...ing_users.html
AP Essentials (formerly ReadSoft Online) Log File Locations
Document history logs are visible in both user and admin view.
Audit trail is available in the admin view.
Links to the AP Essentials (formerly ReadSoft Online) Troubleshooting Articles
https://knowledge.kofax.com/ReadSoft/Troubleshooting
https://knowledge.kofax.com/ReadSoft/ReadSoft_Online
Applies to:
| Product | Version |
|---|---|
| AP Essentials (formerly ReadSoft Online) | current |
Article # 3021622