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AP Essentials (formerly ReadSoft Online) Quick Links

Article # 3021622 - Page views: 700

Summary

This Article is intended to provide the information partners and customers support teams would use troubleshooting issues in their AP Essentials (formerly ReadSoft Online) accounts and environments.

 

AP Essentials (formerly ReadSoft Online) Product Documentation

Since AP Essentials (formerly ReadSoft Online) is a cloud service, the documentation and help is located on the same server. The help link can be found in the upper right corner of the production web page.

https://docs.readsoftonline.com/help...c_welcome.html

 

Details on Patches, Updates and Fixes

There are no list of patches and fixes. Since all have the same version there is no need for those. In the help documentation we have a "What's new" page that is updated after each deployment. 

https://docs.readsoftonline.com/help...hat_s_new.html

 

Access to the Technical Support Diagnostic Tools developed by Kofax

There is a tool called Connect Diagnostic that is used to troubleshoot issues in the customer environment. This tool collects logs for AP Essentials (formerly ReadSoft Online) Connect, among other things.

https://knowledge.kofax.com/ReadSoft...agnostics_tool

 

Details on Migrating & Cloning Environments

There are no tools for cloning, but you can export and import users. 

https://docs.readsoftonline.com/help...ing_users.html

 

AP Essentials (formerly ReadSoft Online) Log File Locations

Document history logs are visible in both user and admin view.

Audit trail is available in the admin view.

 

Links to the AP Essentials (formerly ReadSoft Online) Troubleshooting Articles 

https://knowledge.kofax.com/ReadSoft/Troubleshooting
https://knowledge.kofax.com/ReadSoft/ReadSoft_Online

 

Applies to:  

Product Version
AP Essentials (formerly ReadSoft Online) current

 

 

Article # 3021622