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Email notifications for documents failed to import

Article # 3026112 - Page views: 170

Issue

Sender wants to be notified by email when there is a problem with uploading/emailing documents.

 

Solution

There are two different notifications: 

  • Discarded emails - The email is rejected before it is received in AP Essentials (formerly ReadSoft Online), no batches or documents are created
  • Input Failed - The batch is received and can be seen in the batch list in AP Essentials (formerly ReadSoft Online) but no documents are created

Discarded emails

Go to Services -> Email Input -> Email Forwarding:
Add a notification, select the preferred options to receive email notifications for accepted and/or discarded emails, and if the original email file should be sent back to the sender.

EmailInputNotification.png

Input failed

Go to Services -> Notifications:
Add a notification for Input Failed

InputFailed.png

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
AP Essentials (formerly ReadSoft Online)        

 

References

The notification service view
https://docs.readsoftonline.com/help...ication_dialog

The email forwarding view
https://docs.readsoftonline.com/help...address_dialog

How to find information for a document with input failed
https://knowledge.kofax.com/ReadSoft...h_input_failed

 

Article # 3026112
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