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Email notifications for documents failed to import

Article # 3026112 - Page views: 342


Sender wants to be notified by email when there is a problem with uploading/emailing documents.



There are two different notifications: 

  • Discarded emails - The email is rejected before it is received in AP Essentials (formerly ReadSoft Online), no batches or documents are created
  • Input Failed - The batch is received and can be seen in the batch list in AP Essentials (formerly ReadSoft Online) but no documents are created

Discarded emails

Go to Services -> Email Input -> Email Forwarding:
Add a notification, select the preferred options to receive email notifications for accepted and/or discarded emails, and if the original email file should be sent back to the sender.


Input failed

Go to Services -> Notifications:
Add a notification for Input Failed



Level of Complexity 



Applies to  

Product Version Build Environment Hardware
AP Essentials (formerly ReadSoft Online)        



The notification service view

The email forwarding view

How to find information for a document with input failed


Article # 3026112
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