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How to find information for a document with input failed

Article # 3026711 - Page views: 147

Issue

How to find additional information for a document with input failed.

 

Solution

If an email notification has been set up for input failed, the email contains a short description of the issue. It contains the Track ID of the batch and the file name. It also contains the partner account (Account) and the customer account (Recipient). Origin is the email input address it was sent to. 

input failed email

Details of the failed input can also be seen in the batch history in AP Essentials (formerly ReadSoft Online). To find the failed batch, log in to the user interface (Online Office), check "All documents" and Batch view, or log in as administrator and go to the batch view in the document list.

input failed batch history

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
AP Essentials (formerly ReadSoft Online) Current      

 

References

Email notifications for documents failed to import
https://knowledge.kofax.com/ReadSoft...iled_to_import

 

Article # 3026711
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