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How to reset password for AP Essentials (formerly ReadSoft Online)

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Article # 3025926 - Page views: 330

Issue

Users are not able to login to AP Essentials (formerly ReadSoft Online).  How can the password be reset?

 

Solution

There are several ways to reset the password in AP Essentials (formerly ReadSoft Online).

  1. Open the browser and navigate to the appropriate Logon URL. Click on the Forgot Password link and enter the UserName. The System will then send out an email containing a link to reset the password.

    RSO Email Forgot Password
     
  2. Alternatively, login as administrator, go to Account-> User management -> Users, and click on the Reset Password link for the user.  This will send a password reset email to the email address containing a password reset link.  **Depending on how your email templates are configured, you may receive a system generated password within the email instead of a password reset link.

    RSO User Reset Password
    RSO email Reset User Password
  3. If the user account is connected to an obsolete or incorrect email address, edit the user account and change the email before resetting the password.

    edit user.png  change pw and save.png

If no email appears it's possible it has ended up in the SPAM folder.

Please also note, these emails sent from the AP Essentials (formerly ReadSoft Online) system will not be sent from "@kofax.com". They will be sent from "no-reply@readsoftonline.com", so please make sure no "no-reply" emails, or anything sent from "@readsoftonline.com" are not blocked.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
AP Essentials (formerly ReadSoft Online)        

 

References

The users view
https://docs.readsoftonline.com/help...the_users_view

 

Article # 3025926