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The web request has no cookies error in NAV/D365 BC

Article # 3021339 - Page views: 87

Question / Problem: 

Error message "The web request has no cookies" appears in Microsoft Dynamics 365 Business Central.

 

Answer / Solution: 

This happens if you login to Microsoft Dynamics 365 Business Central in Incognito/In-Private. Cookies are typically disabled when in Incognito mode, but they are necessary for the Kofax ICS OCR service. When you are going to use the Kofax ICS OCR service, it is going to be necessary to use the browser in standard--not Incognito/In-Private--mode. Are you able to do so? If the error continues, then try another browser to see if you can have better success interfacing with the Kofax ICS OCR service.

 

Applies to  

Product Version Build Environment Hardware
AP Essentials (formerly ReadSoft Online) current      

 

References

Send to OCR error
https://community.dynamics.com/business/f/758/t/217476 

Cumulative Update 18 for Microsoft Dynamics NAV 2017 (Build 21832)
https://support.microsoft.com/en-us/...0-d247885fa66e

Cumulative Update 07 for Microsoft Dynamics NAV 2018 (Build 23019)
https://support.microsoft.com/en-us/...7-1c4c23843ea2

 

 

Article # 3021339
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