Document usage or period end date exceeded

Issue

One of both bars in the Usage section in Account tab is red, and

• a higher number of documents than the available amount is displayed, or
• the date has passed and a number of days since period ended is reported

Cause

• The number of documents processed have exceeded the document volume displayed in the Service Plan, and/or
• The Period End date in the Service Plan has been passed

Solution

How the software was originally licensed determines the correct course of action. If the software is licensed with one of Kofax’s Reseller Partners, then please contact the partner as soon as possible.

If the software is licensed directly with Kofax, please contact Kofax at the appropriate regional contact point below:

In EMEA - ssr.emea@kofax.com

In the Americas - ssr.ams@kofax.com

In Asia Pacific and Australia - ssr.apac@kofax.com

Level of Complexity 

Easy

Applies to  

References

Read more about the Usage Summary view in the AP Essentials (formerly ReadSoft Online) Help file:
https://docs.readsoftonline.com/help/eng/partner/admin-center/c_the_usage_summary_view.html