Documents are displayed in black and white in AP Essentials Office

Issue

Color or grayscale documents are displayed as black and white in AP Essentials (formerly ReadSoft Online) Office.

Solution

When uploading a document in color or grayscale, as part of the OCR process everything will be converted into a black and white bitmap.

Level of Complexity 

Easy

Applies to  

References

Recommendations and supported input file formats
https://knowledge.kofax.com/ReadSoft...t_file_formats

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