AP Essentials (formerly ReadSoft Online) Store Account Paused

Issue

When looking at Documents or Batches for an account created through the AP Essentials (formerly ReadSoft Online) Store, they have a status of:

Documents: Document pending resume output

Batches: Pending resume output

Cause

For Credit Card (CC) payments, the most common reasons for a AP Essentials (formerly ReadSoft Online) Store account to be paused are:

• Insufficient funds
• Expired card
• Transaction declined by the bank

Solution

The payment method needs to be updated in the AP Essentials (formerly ReadSoft Online) Store.

• Log in to the AP Essentials (formerly ReadSoft Online) Store here:  https://store.readsoftonline.com/
• Click your user name in the main menu to view your profile
• Click Payment method
• Use the view that appears to enter a new CC

NOTE:  The Account can not be resumed manually, this has to be handled automatically by the Store once a successful charge is made against your account, which could take up to 24hrs. Also, if there are any problems with your payment method then this must first be resolved between you and your bank. 

You will still be able to work on your documents in AP Essentials (formerly ReadSoft Online) and successfully verified documents will be assigned the above status. Your documents will be exported once your account has been resumed.

Level of Complexity 

Easy

Applies to  

References

Pausing an account
https://docs.readsoftonline.com/help...n_account.html

Your AP Essentials (formerly ReadSoft Online) store account
https://docs.readsoftonline.com/help...e_account.html

Editing payment information
https://docs.readsoftonline.com/help...formation.html

AP Essentials (formerly ReadSoft Online) Store FAQ (for NAV/BC accounts) 
https://store.readsoftonline.com/FaqDynamicsNav

AP Essentials (formerly ReadSoft Online) Store FAQ (for Standard accounts) 
https://store.readsoftonline.com/FaqStandard