Documents are not being exported to NAV/D365BC
Issue
Documents are not being exported to NAV/D365BC
Solution
It is the integration's task to pick up the documents from AP Essentials (formerly ReadSoft Online) and import them into NAV/D365BC.
The import to NAV/D365BC is controlled by one of the standard job queues - OCR - Receive from Service. If the jobs are not running properly, the import will not work.
To verify that the import function works:
- Select a document in the list with status "Awaiting verification".
- Click the "Receive from OCR services" in Incoming documents.
Same view in D365 Business Central:
- If successful there will be a confirmation:
Same view in D365 Business Central:
Microsoft Support
The Dynamics NAV/D365BC integration is maintained by Microsoft. If the problem persists please contact Microsoft support.
Level of Complexity
Moderate
Applies to
| Product | Version |
|---|---|
| AP Essentials (formerly ReadSoft Online) | Current |
References
Dynamics NAV and Dynamics 365 Business Central
https://docs.readsoftonline.com/help/eng/partner/integration/c_dynamics_nav.html
AP Essentials (formerly ReadSoft Online) for MS Dynamics NAV
https://videos.kofax.com/watch/LqWwPDaKruLbGofTaf6gi5
AP Essentials (formerly ReadSoft Online) Store FAQ (for NAV/BC accounts)
https://store.readsoftonline.com/FaqDynamicsNav