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Documents are not being exported to NAV/D365BC

Article # 3021342 - Page views: 521


 Documents are not being exported to NAV/D365BC



It is the integration's task to pick up the documents from AP Essentials (formerly ReadSoft Online) and import them into NAV/D365BC.  

The import to NAV/D365BC is controlled by one of the standard job queues - OCR - Receive from Service. If the jobs are not running properly, the import will not work.

To verify that the import function works:

  1. Select a document in the list with status "Awaiting verification".
  2. Click the "Receive from OCR services" in Incoming documents.

    incoming documents receive awaiting.PNG

    Same view in D365 Business Central:

    receive from OCR D365BC.png
  3. If successful there will be a confirmation:

    document received.PNG

    Same view in D365 Business Central:

    recieved from RSO.png


Microsoft Support

The Dynamics NAV/D365BC integration is maintained by Microsoft. If the problem persists please contact Microsoft support.


Level of Complexity 



Applies to

Product Version
AP Essentials (formerly ReadSoft Online) Current



Dynamics NAV and Dynamics 365 Business Central

AP Essentials (formerly ReadSoft Online) for MS Dynamics NAV

AP Essentials (formerly ReadSoft Online) Store FAQ (for NAV/BC accounts)


Article # 3021342
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