Documents remain in Ready for Export

Issue

The documents are in status "Ready for export" for a long time.

Cause

The most common reason for this is that "Keep batch together" is enabled in the Process control service for the customer account, which means that individual documents are not sent to the target system until all of the documents in the batch are complete, (verified or deleted).  

This setting is enabled because the separation service is active, or a target system is used where "Keep batch together" is mandatory.

Solution

Make sure all documents in the same batch are verified for the documents to be automatically exported, or use the Send button to manually send the complete documents in the batch.

Level of Complexity 

Moderate

Applies to  

References

How to disable Keep Batch Together
https://knowledge.kofax.com/ReadSoft...Batch_Together

Keep batches together
https://docs.readsoftonline.com/help..._together.html

The document list view
https://docs.readsoftonline.com/help...ment_list_view