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Incorrect classification of invoice/credit

Article # 3029059 - Page views: 132

Issue

A document is incorrectly classified as invoice or credit note.

 

Cause

If the word credit appears anywhere on the document it will be classified as a credit note. 

If an invoice has been incorrectly processed as a credit note the incorrectly stored record may cause incorrect classification for future documents even if the word credit is not present in the document. 

 

Solution

If an invoice has been incorrectly processed as credit the learning will not be updated until a true credit note has been processed correctly.

If the problem persists on several documents received on different occasions kindly contact Kofax support. 

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
AP Essentials (formerly ReadSoft Online)        

 

 

Article # 3029059
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