Partner cannot activate Service Plan for customers
Article # 3025493 - Page views: 143
Issue
Partner administrators does not have the privilege to add Service Plans to customer accounts.
Solution
If the order is for a specific customer and not for the entire partner site Kofax is responsible to update and maintain the Service Plans on customer level. The Service Plan will be added when the order has been fully processed by Kofax.
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
AP Essentials (formerly ReadSoft Online) | Current |
References