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The web request has no cookies NAV/D365BC

Article # 3021010 - Page views: 203


Error message "The web request has no cookies" appears in Microsoft Dynamics NAV/365 Business Central



This happens if you login to Microsoft Dynamics NAV/365 Business Central in Incognito/In-Private. Cookies are typically disabled when in Incognito mode, but they are necessary for the Kofax ICS OCR service. When you are going to use the Kofax ICS OCR service, it is going to be necessary to use the browser in standard--not Incognito/In-Private--mode. Are you able to do so? If the error continues, then try another browser to see if you can have better success interfacing with the Kofax ICS OCR service.

This could also be related to a known bug in NAV 2017 which was hotfixed by Microsoft.  See below under References.


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
AP Essentials (formerly ReadSoft Online) Current      



Send to OCR Error - Dynamics 365 Business Central Forum

Cumulative Update 18 for Microsoft Dynamics NAV 2017 (Build 21832)


Article # 3021010
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