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Troubleshooting unexpected behaviour in the NetSuite connector

Article # 3036078 - Page views: 79


How to find logs on what is communicated between AP Essentials (formerly ReadSoft Online) and NetSuite. For example sending a document to NetSuite or requesting master data from NetSuite.


In NetSuite, navigate to:  Setup > Integration > SOAP Web Services Usage Log

The Usage Log contains a record of each interaction between AP Essentials (formerly ReadSoft Online) and NetSuite. 

Each log entry has two associated XML files, one for the request (what AP Essentials (formerly ReadSoft Online) asked for) and one for the response (what NetSuite answered).  These request and response XML files contain detailed information which can be used for troubleshooting.


Level of Complexity 



Applies to  

Product Version Build Environment Hardware
AP Essentials (formerly ReadSoft Online) Current      



Article # 3036078
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