Getting Help with Invoice Portal

For assistance with Invoice Portal, please review the resources below: 

• Help Files for Invoice Portal users
• Join the Kofax Community to ask questions, chat to other Invoice Portal members and the Kofax team
• Live up-time status real-time information about Invoice Portal operational status

 

Still did not find an answer? 

Kofax provides support for directly sold customers with Plus and Premium member level. If you purchased via a Partner, please contact your partner. For assistance with a specific Kofax Invoice Portal question, please use the in-tool Support-Request functionality. Make sure you tell us as much as you can about the issue/query:

• A detailed description of your problem
• The text of any error message you received
• Invoice number of the affected invoice
• Invoice date
• Invoice recipient (outgoing) or invoice sender (incoming)

 

 

 

Additional Resources for Enterprise Customers: 

Enterprise customers with existing web access to Kofax Support may also review existing cases here:

• Log in to the Customer Portal - This link is for customers who already have a Customer Portal Account.

• Log in to the Partner Portal - This link is for Kofax Partners who already have a Partner Portal Account.