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2FA - Two-factor Authentication recovery codes lost

Article # 3042644 - Page views: 29

Issue

I have lost my two-factor authentication recovery codes, we can not access Invoice Portal any longer.

 

Solution

Please contact Kofax Technical Support to get assistance.

For ways of contacting us please refer to this page https://knowledge.kofax.com/ReadSoft/Invoice_Portal/Getting_Help_with_Invoice_Portal

 

If you or a colleague are unable to create a ticket with Kofax Technical Support please create a post (ask a question) in our Community.

We will create a support case for you and contact your Invoice Portal administrator directly via email, please make sure this person is aware of us reaching out to them. They will have to verify your request to access the system upon which we will proceed to reset your account.

 

Level of Complexity 

Medium

 

Applies to  

Product Version Build Environment Hardware
Invoice Portal Current      

References

Please read more about two-factor authentication in the Invoice Portal online documentation:

https://docshield.kofax.com/InvoiceP...ntication.html

 

Link to a related post in the Kofax Community:

https://community.kofax.com/s/question/0D53m00007Y3rhMCAR/two-factor-authentication-f%C3%B6r-fakturaportalen

 

 

Article # 3042644
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